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AESL - IMS Support Engineer

📌 Role Overview
As an IMS Support Engineer, you will work closely with AESL end-users to ensure smooth product adoption, troubleshooting, training, and resolution of technical issues. You’ll be the first point of contact for users and play a key role in enhancing both the product and the user experience.

📍 Location & Work Mode
Location: On-site (Work From Office)
Work Mode: Full-time
Joining Timeline: Immediate or within a 15-day notice period

🧑‍💻 Full-Time Opportunity
Experience Required: 1–3 years
Employment Type: Full-time
Number of Openings: 8
Salary (CTC): ₹5 – ₹6 LPA
Mode of Interview: Virtual
Rounds of Evaluation: 3 technical interview rounds

🛠️ Skills Required
Mandatory:
Java
SQL
Strong verbal and written communication
Understanding of Support Role responsibilities

Good to Have:
Prior exposure to client support or production environments
Troubleshooting and debugging capabilities
🔧 Responsibilities
Drive product adoption across Aakash branches
Conduct product training, UAT/OAT sessions, and user onboarding
Perform first-level investigation and incident resolution
Use screen sharing, calls, and tickets to support users
Coordinate with engineering, business analysis, and DBA teams
Maintain and improve SOPs, SLAs, and documentation
Manage escalations and provide timely resolutions
Suggest enhancements for better usability and performance
Participate in rotation-based support (including holidays/weekends)

✅ Requirements
Education:
BE / BTech / MCA (All branches eligible)
Minimum Academic Marks: 75% in 10th, 12th, and Graduation
Graduation Year: Not restricted
Understanding of Support Roles is a must

Please read the job description and role-specific requirements carefully before submitting this form.
By proceeding, you confirm that:
- You are genuinely interested in this opportunity and aligned with the role expectations.
- You fully understand the job responsibilities, internship/full-time terms, and any location or skill requirements.
- You acknowledge that backing out after applying or being shortlisted reflects poorly on your candidacy and may result in removal from current + future job opportunities via AccioJob.
- Additionally, some of the information collected in this form will help us share future relevant job opportunities with you.

Please read the job description and role-specific requirements carefully before submitting this form. By proceeding, you confirm that:- You are genuinely interested in this opportunity and aligned with the role expectations.- You fully understand the job responsibilities, internship/full-time terms, and any location or skill requirements.- You acknowledge that backing out after applying or being shortlisted reflects poorly on your candidacy and may result in removal from current + future job opportunities via AccioJob.- Additionally, some of the information collected in this form will help us share future relevant job opportunities with you.